The Phoenix Tax Group Guarantee
We have been successfully preparing tax practitioners to pass the Special Enrollment Exam for over 20 years. Practitioners who have used our study materials, study strategies and have put in the time and effort have had over a 90% passing rate.
30 Day Refund
If you are not satisfied with any of our products, you can return them for a full refund, excluding shipping and handling charges.
A refund must be requested within 30 days of purchase, and all hardcopy materials must be returned in the original box. No credit will be given for any materials marked on, missing or damaged in any way. To request a refund, fill out the Refund Request form at the link below.
Pass Guarantee Refund
- The Pass Guarantee applies only to products designated as "Packages."
- To receive a refund, you must have taken and failed a test or exam twice.
- You must provide your failed scores for both failed exams by filling out the online Refund Request Form (see link below). This must be done within 30 days of the second failed exam.
- Hard copy materials must be returned within 30 days of the second failed exam.
- If you purchased Enrolled Agent study materials together in a 3 part package, refunds will be pro-rated for the part being returned.
- The refund will only apply to the person who purchased the study materials from The Phoenix Tax Group. The refund policy does not apply to companies purchasing study materials for employees.
Instructions
To ensure proper credit, please fill out our online refund request form.